FAQ,s

1. What is AlphaSouq.store?

AlphaSouq.store is a Pakistan-based online store offering a wide range of trending and useful products — including beauty tools, home & kitchen gadgets, toys, electronics, perfumes, and more. Our goal is to provide high-quality products at affordable prices with fast delivery across Pakistan.

2. What types of products do you sell?

We offer:

  • Beauty & personal care tools

  • Home & kitchen essentials

  • Electronics & mobile accessories

  • Toys & games

  • Fashion accessories

  • Perfumes

3. Is Cash on Delivery (COD) available?

Yes! We offer Cash on Delivery throughout Pakistan. You only pay when your order is delivered.

4. Do you offer free shipping?

Yes, free shipping is available on orders above Rs. 1,999. For smaller orders, standard delivery charges may apply.

5. How long does delivery take?

Orders are typically delivered within 1 to 5 working days, depending on your location.

6. What is your return or exchange policy?

We offer a 7-day return or exchange policy for damaged, faulty, or incorrect items. An unboxing video is required to process a claim.

7. Are your products original and as shown?

Yes, all our products are quality-checked and match the images shown on our website. We aim to deliver exactly what you see.

8. How can I track my order?

Once your order is confirmed and shipped, you’ll receive a tracking number to follow your parcel's delivery status.

9. Can I cancel my order after placing it?

Yes, you can cancel your order within 2 hours of placing it. After dispatch, cancellations are not possible.

10. How can I contact customer support?

You can reach us through:

  • WhatsApp / Call: 0300‑2574223

  • Instagram DM: @alphasouqpk

Our support team is available during business hours.