Refund & Return Policy

Return & Refund Policy – AlphaSouq.store

We want you to be completely satisfied with your purchase. If something isn’t right, here’s how we can help.

7-Day Return Policy

We offer a 7-day return window, which means you can request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused, unworn, and in its original packaging.

  • Tags must still be attached.

  • You’ll need the receipt or proof of purchase.

Used Product Return (Partial Refund)

If you've used the product but still want to return it, we offer a 50% refund, and you can keep the product.
This partial refund is only applicable after approval by our team.

How to Start a Return

To initiate a return, contact us at:
📧 info@alphasouq.store

If your return is approved, we’ll send you a return shipping label and instructions on where and how to send your package.

❗Note: Returns sent back without first contacting us will not be accepted.

Damaged or Wrong Items

Please inspect your order upon delivery. If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

● Personal care or hygiene products
● Customized or personalized items
● Perishable goods (e.g., food, flowers)
● Hazardous or flammable items
● Gift cards or sale/discounted items

💬 If you're unsure whether your item is returnable, feel free to ask us before placing your order.

Exchanges

Want a different product?
The quickest way is to return the original, and once your return is approved, you can place a new order.

Refund Process

Once we receive and inspect your return, we’ll notify you of the outcome. If approved:

  • Your refund will be issued via your original payment method.

  • Please note, it may take some time for your bank or credit card provider to process and post the refund.

If you need further assistance, feel free to reach out anytime:
📧 info@alphasouq.store
📞 0300 2574223